What is NovaTalks.AI?
NovaTalks.AI is an omnichannel contact center for customer support and sales that provides an all-in-one innovative solution for your digital channels, intuitive UI, empowered by Simple and AI bots, together with Quality Reviews and BigData Text Analytics, for your startup or a big enterprise.
Features of NovaTalks.AI
Messenger and Online-Chat Widget
- Opportunity to create and set personalized chat-bots
- Up-to-date data storage and reporting
- Possibility to implement Big Data Text analytics
- Integrated IVR and automated responses
- Quality assessment of customer communication
- Exchange of media files with customers
- Implemented personal client portfolio and chat history
- Message templates for quicker support
- Segmentation and tagging of the incoming requests/messages
- Processing of the customer inquiries from multiple channels in one dashboard
- ¡°Smart¡± messages que, automatized distribution of chats between agents
Chat-bots
- Automate client inquires processing and minimize agent workload using your personalized chat-bots
- Creating and setting your own chat-bot has never been easier
- Automate day-to-day sales tasks, support your clients 24/7 and monitor the efficiency of your customer support team
Big Data Text Analytics
- Highlight the most important information from customer inquiries automatically
- The biggest value of text analytics is the ability to process terabytes of customer messages and inquiries, and transform them into sources of customer behavior insights
- These insights can help you to determine processes that need fixed or improved, as well as potential route for customer care development
Data Reporting
- Monitor the efficiency online or based on saved data
- Continuously monitor your chat-team with the support of online and data-based reporting
- Analyze online the efficiency of your customer care agents with the most representative indicators for your team
- Adjust each report to the needs of your business: close or activate chosen efficiency indicators
- Use the intervals feature to group data in your reports
BI-system
- Use advanced analytics capabilities
- Connect a BI system with pre-configured dashboards for even faster and easier statistics analysis
- Analyze key metrics for dialogs by channel and team, agent productivity, CSAT
- Set up automatic report distribution
- Create and edit your own dashboards
Helpful Tips
- Use NovaTalks.AI to accept inquiries from all channels and process them in a unified interface
- Follow the customer journey from the first contact with the company to closing the deal
- Set up chatbots and scripts for 24/7 inquiry processing
- Utilize all AI capabilities to ensure the highest level of service
- Keep in touch 24/7 with your customers
Frequently Asked Questions
Is there a trial period to test the platform?
Yes! In order to test NovaTalks platform on the trial period you have to fill in the form or message one of our agents in the chat. You will receive 7 days of free period with your account, where you can test all of the functions, set all of the messaging channels you need.
What file types does the platform support?
The platform supports images, videos, documents, and emojis. This means you would be able to exchange screenshots, documents scans, video reports, etc.
How does technical support work?
After being connected to NovaTalks platform you would get your personal technical specialist, who would be there for you every step of the way to answer your questions and provide any required information to use the platform to the full potential.
Is there a limit on the number of connected agents?
At the moment, there is no limit on the number of agents you can have for your customer support. Register for your 7-day free trial period and let us know how many agents you would like to connect.