What is Unthread?
Unthread is an AI-powered ticketing platform that provides scalable and enjoyable conversational support for businesses. It integrates with Slack, allowing teams to track conversations, automate responses, and provide seamless customer support.
Features of Unthread
Track Conversations
Unthread automatically tracks conversations as tickets, with assignment and alerts.
AI-Generated Support
Unthread uses AI to automate support responses and provide insights.
Shared Email Inbox
Unthread allows teams to receive and send emails from one place, syncing with Slack.
In-App Live Chat
Unthread enables real-time chat with customers directly from a Slack channel.
Solutions
IT Ticketing
Unthread provides IT ticketing solutions for businesses.
HR Ticketing
Unthread offers HR ticketing solutions for businesses.
Customer Support
Unthread provides customer support solutions for businesses.
Customer Success
Unthread offers customer success solutions for businesses.
How Unthread Works
Track New Conversations
Unthread automatically tracks new conversations as tickets, with assignment and alerts.
Set Alerts to Meet SLAs
Unthread allows teams to set alerts to meet service level agreements (SLAs).
Integrate and Automate
Unthread integrates with task managers, CRMs, and other tools, automating workflows and providing seamless support.
Pricing
Unthread offers a 14-day free trial, with no credit card required. After the trial, teams can choose from various pricing plans to suit their needs.
Security
Unthread is SOC 2 compliant and follows industry-leading security practices to ensure data safety.
Integrations
Unthread integrates with various tools, including task managers, CRMs, and helpdesk software.
Resources
Unthread provides resources, including a blog, documentation, and API documentation, to help teams get the most out of the platform.
Company
Unthread is backed by Y Combinator and is on a mission to make conversational support scalable and enjoyable.